So how do you handle things when you forget to return a parent’s phone call, miss a teen’s birthday or fail to send out the correct forms required for the retreat? What’s your response when you were too busy to assign responsibilities for Life Nights until 3 hours before Mass? Do you think of these snafus in terms of customer service? Do you go out of your way to make things right?

I think teens, parents and core members get that you care – I mean if you didn’t, why on earth would you be doing this job? But there’s also a level of expectation of quality and professionalism that exists in your ministry.